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The Wheel illustrates the conceptual framework of the PROBLEM SOLVING & DECISION MAKING (PSDM) workshop and rolls logically from quality of solution to quality of implementation.

PSDM provides the information process and people skills your employees need to separate and resolve issues, create and act on new opportunities, utilize excellent judgment in decision making and follow through with successful implementations. This dynamic workshop achieves an integrated approach in one hard-hitting, results oriented package. PSDM prepares your people to engage problems and opportunities rapidly and with the right tool or technique.

By combining Rational, Creative and Teamwork processes the workshop integrates flexible techniques that work in today's dynamic environments. This includes individual sections such as:

 

FOCUS ON TOOLS-SKILLS LEARNED LEAVE PROGRAM WITH
TEAMWORK Meeting Planning Techniques Group Effectiveness Critique How to plan, conduct, and participate in effective meetings
CAUSE ANALYSIS Deviation Analysis Worksheet Distinction Analysis Force Field Worksheet Skills and methods to determine root causes(s) when problems occur
CREATIVE PROBLEM SOLVING Techniques for problem definition and idea generation Several creative solutions to a major concern that required an innovative approach
DECISION MAKING Decision Making Matrix An important decision having been systematically made
ANTICIPATING PROBLEMS Anticipating Problems Worksheet Skills and methods to sense obstacles and apply effective preventive and contingent actions to assure success
PLANNING Techniques for building and implementing plans that succeed An action plan to implement a "live" solution and apply the skills on an on-going basis
SITUATION ANALYSIS Process questions for analyzing complex situations to separate and prioritize into manageable concerns Having separated and located a major concern

The workshop can be delivered in three days, two days or half-day modules. In all formats, participants work on "live job situations" and are rewarded for proof of bottom line impact.

Bottom Line Impact

It is clear that speed, accuracy and effectiveness in decision making, problem solving and innovation have dramatic bottom line impact for any corporation.

Therefore, we've developed several unique components that are designed to involve workshop participants and their managers before, during and after the workshop to improve on-the-job performance and report their success.

BEFORE DURING AFTER
Identification of specific issues before the workshop Application performed on live issues they identified Participant and manager meet to strategize on-going application
Correspondence with the participant Work in teams similar to real-life settings Follow-up correspondence with the participant
Correspondence with the manager Demonstration and discussion of numerous short-cuts Follow-up correspondence with the manager
Participant and manager agree on issues to address Commitment to use at least 2 informal uses of the processes within 2 weeks Participant materials designed specifically for easy reference
  Action plan the on-the-job process application Wallet card summarizing key concepts
    Action Tools for the PC*
    Wall charts for teams*
    Success Story campaign

The process culminates when the participant submits a Success Story and is awarded a personalized Certificate of Achievement plaque for making a positive bottom line impact.

If your training programs cannot prove impact, why do them? Don't settle for just a positive training experience. Demand results!

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